2019 Tuscany and the Amalfi Coast – Client Satisfaction Survey


At Go Get Lost...Worldwide Adventures, we're very proud of the high percentage of clients who return to travel with us again in the future. One of the ways we continue to improve our tours is through feedback from clients like yourself. So we want to thank you in advance for your honest feedback. Please take a moment to answer the following questions related to your recent trip to Tuscany and Amalfi.

 

Accommodations

 

At Go Get Lost, we feel accommodations are one of the most important aspects of a successful tour. We strive to find unique accommodations that represent the destination well, are clean and comfortable, and are ideally located.

Siena, Italy - Hotel Athena

How would you rate the hotel's overall quality including cleanliness, comfort, and level of service?

PoorFairGoodVery GoodExcellent

How would you rate the breakfast each morning?

PoorFairGoodVery GoodExcellentN/A

Sorrento, Italy - Hotel Plaza

How would you rate the hotel's overall quality including cleanliness, comfort, and level of service?

PoorFairGoodVery GoodExcellent

How would you rate the breakfast each morning?

PoorFairGoodVery GoodExcellentN/A

 

Dining

 

With most tours, your dining experience is a core aspect of the region you're visiting. We want to provide you with high-quality meals that best represent the regional dishes, served in restaurants with great service and equally good atmosphere. We expect our meals to be one of the more memorable aspects of your experience.

 

How would you rate the overall quality of food provided during your tour?

PoorFairGoodVery GoodExcellent

How would you rate the overall service, cleanliness, and atmosphere of the restaurants that were part of your tour?

PoorFairGoodVery GoodExcellent

How would you rate your dining experience for the Picnic and wine tasting on the walls of Brolio Castle?

PoorFairGoodVery GoodExcellentN/A

How would you rate your dining experience for arrival dinner in Siena at Ristorante Vinattieri (We walked to this place, it’s down a very steep street. We had one long table just to the left as you entered)?

PoorFairGoodVery GoodExcellentN/A

How would you rate your dining experience at the farm La Marronaia outside of San Gimignano (Once again we had one big table, with paired wines presented by Corrado, one of the sons. Beautiful view of San Gimignano from the terrace adjacent to our dining room)?

PoorFairGoodVery GoodExcellentN/A

How would you rate your dining experience for Tour, cheese demonstration by Ulisse and lunch at Il Casale, the dairy farm near Pienza (We ate outside here with a marvelous view of the countryside)?

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How would you rate your dining experience for Pizza party at La Sorgente farm (This is where everyone made their own pizza, with the naughty aprons)?

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How would you rate your dining experience for lunch at La Tagliata in Montepertuso, after our visit to Ravello (This is the place overlooking Positano, that took us forever to get to because of the traffic jam. Endless platters of food and bottles of wine.)?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Cooking class with Chef Carmen?

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How would you rate your dining experience for Farewell Dinner at Francischiello (We had to take a small shuttle bus to a town nearby. Very elegant restaurant, lots of antiques adorning the place. We watched the sunset when we arrived)?

PoorFairGoodVery GoodExcellentN/A

 

Itinerary Design and Activities

 

Our goal is to offer "off the beaten path" tours with an itinerary and activities that are as unique and enjoyable as the destinations we visit. Our itinerary should highlight the region, in a way that limits the time you spend in a bus. It should create lasting memories and inspire you to travel again!

How would you rate the overall itinerary design?

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How would you rate the Walk with Federico in the grapes and olives?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Tour of Brolio winery?

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How would you rate the Palio presentation and walking tour of Siena by Costanza?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of Siena?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of Volterra?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Tour and visit of the alabaster shop in Volterra?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of San Gimignano?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Wine tasting at Federico’s shop in Siena?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of Pienza. (Town of cheese….)?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of Montepulciano. (We walked into town here and wandered through several wine shops and cellars before having a glass of wine at Poliziano, with a great view out the door)?

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How would you rate the Tour of Pompeii?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Wine tasting with snacks on the top floor veranda at the Plaza Hotel?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of Sorrento?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Ferry ride to Capri?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Convertible cars from the port on Capri up to Anacapri?

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How would you rate the Chairlift to Monte Solaro?

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How would you rate The town of Anacapri?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of Capri?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of Ravello?

PoorFairGoodVery GoodExcellentN/A

How would you rate The town of Positano?

PoorFairGoodVery GoodExcellentN/A

 

Trip Leaders

 

Trip Leaders and Guides are probably THE most important aspect of a successful tour. They should demonstrate professionalism, knowledge, organization, and friendliness in a way that makes you feel like you're in great hands.

Jeff Fafoglia

How would you rate Jeff's overall experience and professionalism?

PoorFairGoodVery GoodExcellent

How would you rate Jeff's overall knowledge of the area?

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How would you rate your interactions with Jeff?

PoorFairGoodVery GoodExcellent

 

Local Guides

 

We often use local guides to enhance the experience and knowledge you're able to gain from the area or region. The local guides are typically experts in their particular area and should be able to demonstrate professionalism, enhanced knowledge, and friendliness during the limited time they are with us.

Guide in Siena for 2 days: Costanza

How would you rate Costanza's overall experience, professionalism, and knowledge of the area?

PoorFairGoodVery GoodExcellentNA

Would you recommend Costanza as a tour guide in the future?

NoYesNA

Guide in Siena for 1 day: Roberta

How would you rate Giulia's overall experience, professionalism, and knowledge of the area?

PoorFairGoodVery GoodExcellentNA

Would you recommend Roberta as a tour guide in the future?

NoYesNA

Guide in Sorrento: Nino

How would you rate Nino's overall experience, professionalism, and knowledge of the area?

PoorFairGoodVery GoodExcellentNA

Would you recommend Nino as a tour guide in the future?

NoYesNA

 

ROME EXTENSION

 

For those of you that extended your tour and opted for the Wonders of Rome Extension, please provide us feedback about this portion of your tour. If you didn't extended your tour, please simply choose the "NA" option for each question.

 

Rome Accommodations

 

Rome, Italy - Mecenate Palace Hotel

How would you rate the hotel's overall quality including cleanliness, comfort, and level of service?

PoorFairGoodVery GoodExcellentN/A

How would you rate the breakfast each morning?

PoorFairGoodVery GoodExcellentN/A

 

Rome Meal

 

How would you rate the Lunch after the Ancient Rome tour?

PoorFairGoodVery GoodExcellentN/A

 

Rome Events

 

How would you rate the Transfer from Sorrento to Rome?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Monuments of Rome walking tour. This would be the Vatican, St. Peter’s, etc.?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Ancient Rome walking tour. This would be the Coliseum, Forum, etc.?

PoorFairGoodVery GoodExcellentN/A

 

Guide in Rome

 

Consuela

How would you rate Consuela's overall experience, professionalism, and knowledge of the area?

PoorFairGoodVery GoodExcellentNA

Would you recommend Consuela as a tour guide in the future?

NoYesNA

 

Overall Experience

 

Ultimately, our goal to is to provide an experience that exceeds the expectations of our clients. We want you to return from your trip, excited to tell your friends and family what a wonderful experience you had. We want you to confidently recommend Go Get Lost...Worldwide Adventures to anyone wanting to visit one of our destinations and we also want you to excitedly think about your next experience traveling with us.

How would you rate your overall experience on this trip?

PoorFairGoodVery GoodExcellent

How would you rate your overall experience with Go Get Lost...Worldwide Adventures?

PoorFairGoodVery GoodExcellent

Would you recommend Go Get Lost...Worldwide Adventures to a friend or family member?

NoYes

Would you travel with Go Get Lost...Worldwide Adventures in the future?

NoYes

Thanks for taking the time to provide your feedback, we sincerely appreciate your willingness to help us improve. If you have any additional comments or would like us to contact you, please provide that information below. We're always looking for great quotes from our clients for our website, we might even use yours...if it's a good one! 🙂

We always like to hear about our clients' bucket list destinations, are there any destinations you're interested in visiting in the next 2-3 years?