2019 Portofino and the Cinque Terre – Client Satisfaction Survey


At Go Get Lost...Worldwide Adventures, we're very proud of the high percentage of clients who return to travel with us again in the future. One of the ways we continue to improve our tours is through feedback from clients like yourself. So we want to thank you in advance for your honest feedback. Please take a moment to answer the following questions related to your recent trip to Portofino and the Cinque Terre.

 

Accommodations

 

At Go Get Lost, we feel accommodations are one of the most important aspects of a successful tour. We strive to find unique accommodations that represent the destination well, are clean and comfortable, and are ideally located.

Genoa - The Bristol Palace

How would you rate the hotel's overall quality including cleanliness, comfort, and level of service?

PoorFairGoodVery GoodExcellent

How would you rate the breakfast each morning?

PoorFairGoodVery GoodExcellentN/A

Sestri Levante – Hotel Due Mari

How would you rate the hotel's overall quality including cleanliness, comfort, and level of service?

PoorFairGoodVery GoodExcellent

How would you rate the breakfast each morning?

PoorFairGoodVery GoodExcellentN/A

Camogli – Hotel Cenobio dei Dogi

How would you rate the hotel's overall quality including cleanliness, comfort, and level of service?

PoorFairGoodVery GoodExcellent

How would you rate the breakfast each morning?

PoorFairGoodVery GoodExcellentN/A

 

Itinerary Design and Activities

 

Our goal is to offer "off the beaten path" tours with an itinerary and activities that are as unique and enjoyable as the destinations we visit. Our itinerary should highlight the region, in a way that limits the time you spend in a bus. It should create lasting memories and inspire you to travel again!

How would you rate the overall itinerary design?

PoorFairGoodVery GoodExcellent

How would you rate the Walking Tour of Genoa

PoorFairGoodVery GoodExcellentN/A

How would you rate the Cooking Class at Noble Palace?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Punta Manara Walk (1st walk with wine and fruit snack at top)?

PoorFairGoodVery GoodExcellentN/A

How would you rate the Tour of Cinque Terre towns Riomaggiore and Manarola?

PoorFairGoodVery GoodExcellentN/A

 

Dining

 

With most tours, your dining experience is a core aspect of the region you're visiting. We want to provide you with high-quality meals that best represent the regional dishes, served in restaurants with great service and equally good atmosphere. We expect our meals to be one of the more memorable aspects of your experience.

 

How would you rate the overall quality of food provided during your tour?

PoorFairGoodVery GoodExcellent

How would you rate the overall service, cleanliness, and atmosphere of the restaurants that were part of your tour?

PoorFairGoodVery GoodExcellent

How would you rate your dining experience for the Dinner at Noble Palace?

PoorFairGoodVery GoodExcellentN/A

How would you rate your dining experience at La Sciamadda restaurant in Sestri Levante (with drinking game)?

PoorFairGoodVery GoodExcellentN/A

How would you rate your dining experience at La Posada restaurant in Corniglia outside with the view @ top of stairs (384)?

PoorFairGoodVery GoodExcellentN/A

How would you rate your dining experience for Cooking Lesson/ Lunch at Agrifugio on the trail to San Fruttuoso (where we saw cingale)?

PoorFairGoodVery GoodExcellentN/A

How would you rate your dining experience for Lunch at Mullino del Gassetta, hops farm on trail to Portofino (last hike)?

PoorFairGoodVery GoodExcellentN/A

How would you rate your dining experience for Final Dinner on the patio at Hotel Cenobio in Camogli?

PoorFairGoodVery GoodExcellentN/A

 

Trip Leaders

 

Trip Leaders and Guides are probably THE most important aspect of a successful tour. They should demonstrate professionalism, knowledge, organization, and friendliness in a way that makes you feel like you're in great hands.

Steve Fafoglia

How would you rate Steve's overall experience and professionalism?

PoorFairGoodVery GoodExcellent

How would you rate Steve's overall knowledge of the area?

PoorFairGoodVery GoodExcellent

How would you rate your interactions with Steve?

PoorFairGoodVery GoodExcellent

 

Local Guides

 

We often use local guides to enhance the experience and knowledge you're able to gain from the area or region. The local guides are typically experts in their particular area and should be able to demonstrate professionalism, enhanced knowledge, and friendliness during the limited time they are with us.

Simona (City Guide)

How would you rate Simona's overall experience, professionalism, and knowledge of the area?

PoorFairGoodVery GoodExcellentNA

Would you recommend Simona as a tour guide in the future?

NoYesNA

Giulia(Hiking Guide)

How would you rate Giulia's overall experience, professionalism, and knowledge of the area?

PoorFairGoodVery GoodExcellentNA

Would you recommend Giulia as a tour guide in the future?

NoYesNA

 

Overall Experience

 

Ultimately, our goal to is to provide an experience that exceeds the expectations of our clients. We want you to return from your trip, excited to tell your friends and family what a wonderful experience you had. We want you to confidently recommend Go Get Lost...Worldwide Adventures to anyone wanting to visit one of our destinations and we also want you to excitedly think about your next experience traveling with us.

How would you rate your overall experience on this trip?

PoorFairGoodVery GoodExcellent

How would you rate your overall experience with Go Get Lost...Worldwide Adventures?

PoorFairGoodVery GoodExcellent

Would you recommend Go Get Lost...Worldwide Adventures to a friend or family member?

NoYes

Would you travel with Go Get Lost...Worldwide Adventures in the future?

NoYes

Thanks for taking the time to provide your feedback, we sincerely appreciate your willingness to help us improve. If you have any additional comments or would like us to contact you, please provide that information below. We're always looking for great quotes from our clients for our website, we might even use yours...if it's a good one! 🙂

We always like to hear about our clients' bucket list destinations, are there any destinations you're interested in visiting in the next 2-3 years?